This policy explains what we collect when you use this website, what we do with it, and the choices you have. We have kept the site deliberately simple. The only third-party measurement on it is a Google tag, described below, which exists so we can tell which of our adverts actually bring us work.
Information you give us
The booking and contact forms ask for your name, phone number, and the service you need. The contact form also asks for your email address, service address and a description of the problem. You choose what to enter.
When you submit a form, the details are sent to our own server, which passes them to us as an email and as a short text message to our dispatch phones. This happens on every device, phone and computer alike. We use the information only to answer your request.
The text messages reach our phones through our mobile carriers' email-to-text gateways, so your request passes through Google (our email provider) and through those carriers on its way to us. We do not use an SMS marketing provider, and your details are never added to a marketing list.
If that send fails for any reason, the form falls back to showing you the same details to copy, or — on a phone — offering to open your own messaging app addressed to us. In that case nothing is transmitted until you press send.
Information collected automatically
Our web host keeps standard server logs — IP address, browser type, pages requested, and timestamps — for security and troubleshooting. We do not use these to build a profile of you.
This site loads fonts from Google Fonts. That request tells Google the IP address of the device loading the page. We do not control that processing; see Google's own privacy policy for details.
We use one third-party measurement tool: the Google tag (Google Analytics and Google Ads). It loads on every page of this site.
What it does. It records that a page was viewed, and — if you submit the booking form — that a request was sent. It sets cookies in your browser so that Google can connect a click on one of our adverts to a booking, which is the only reason we run it: we want to know which adverts are worth paying for. It tells us nothing about you that the booking form has not already told us.
What it does not do. We do not record your screen or your mouse movements. We do not build advertising profiles or remarketing lists. We do not sell or share your personal information, and we never have. Your name and phone number from the booking form are not sent to Google.
Turning it off. If your browser or device sends a Global Privacy Control or Do Not Track signal, this site does not load the tag at all — we check before loading it, because Google's own script does not check for you. Most ad blockers and privacy extensions also stop it, and you can install Google's opt-out add-on. Note that blocking third-party cookies alone will not stop it: the cookie it sets is a first-party one, on this domain. The booking form works normally in every one of those cases — it does not depend on the tag, and we would rather have your booking than the measurement.
We use no other analytics, no session recording, no advertising pixels from any other company, and no consent-wall cookies.
How we use your information
- To respond to your request and schedule service
- To reach you about work in progress, estimates and follow-up
- To keep records of work performed, as required for warranties and tax purposes
We do not sell, rent or share your personal information for anyone else's marketing. We do not send marketing texts or emails unless you ask us to.
Who we share it with
Only where necessary to do the job: our web host, and — if and when we enable it — the SMS provider that delivers your request to us. We may also disclose information where required by law.
How long we keep it
Service records are kept as long as needed to support warranties, resolve disputes and meet legal and tax obligations. Enquiries that do not become jobs are kept only as long as useful, and you may ask us to delete them sooner.
Your choices and California rights
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Call 1 (800) 226-6126 or write to the address below and we will respond.
California residents have rights under the California Consumer Privacy Act as amended, including rights to know, delete, and correct, and to not be discriminated against for exercising them. We do not sell or share personal information as those terms are defined by that law, so there is nothing to opt out of.
Do Not Track
This site does not track you across other websites, so there is no behaviour for a Do Not Track signal to change.
Children
This site is not directed at children under 13 and we do not knowingly collect their information.
Security
We take reasonable measures to protect the information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Changes
If this policy changes we will post the revised version here with a new date at the top.
Contact us
Platinum Heating & Air Conditioning, Inc.
P.O. Box 131, San Jacinto, CA 92581
1 (800) 226-6126